Privacy Policy

Bella and Bliss Design is committed to protecting your personal information. This Privacy Policy outlines how we collect, handle, use, disclose, and protect your personal data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Personal Information Do We Collect?

We collect different types of personal information depending on your interaction with us, including:

  • Name, address, email address, and phone number
  • Purchase history and transaction details
  • Payment information (processed securely by third-party providers like PayPal, Shopify and Square; we do not store your credit/debit card details)
  • Any other personal details you voluntarily provide (e.g., when signing up for our newsletter, SMS notifications, or contacting us)
  • Website interaction data (e.g., cookies and analytics tracking, where applicable)

2. How Do We Collect Your Personal Information?

We collect your personal information through various channels, including:

  • When you purchase products from us
  • When you sign up for our newsletter or SMS marketing
  • When you contact us for inquiries, feedback, or complaints
  • Through cookies and tracking tools when you visit our website

3. How Do We Use Your Personal Information?

We collect, store, and use your personal information for the following purposes:

  • To process and fulfil your orders
  • To communicate with you regarding your orders, inquiries, or complaints
  • To improve our products and services based on customer feedback
  • To provide marketing updates, promotions, and offers via SMS or email (you can opt-out anytime)
  • To comply with legal obligations and assist government or law enforcement agencies

We will only use your personal information for the purposes stated above unless we obtain your consent for a different use.

4. SMS Marketing and Communications

By providing your mobile number and opting in to SMS communications, you consent to receive text messages from us regarding your orders, promotions, special offers, and other updates.

  • You may opt out of receiving SMS marketing messages at any time by replying STOP to any message or contacting us directly.
  • Message frequency will vary depending on your interaction with us.
  • Standard message and data rates may apply based on your mobile carrier’s plan.
  • Your phone number will not be shared with third parties for their marketing purposes.

4. Disclosure of Your Personal Information

We do not sell or rent your personal information. However, we may disclose it to trusted third parties who assist us in providing our services, such as:

  • Payment processors (e.g., PayPal, Square, Shopify) to securely process transactions
  • Delivery services to fulfil your orders
  • Marketing platforms for promotional emails and SMS (e.g, Klaviyo, Flodesk, SMS marketing providers). 
  • IT service providers that help maintain our website and databases

Some of these third parties may be located overseas. We ensure that any third party handling your data complies with strict security and confidentiality standards.

5. How Do We Protect Your Personal Information?

We implement reasonable security measures to protect your personal data from unauthorised access, loss, misuse, or disclosure. These measures include:

  • Encrypted payment processing
  • Secure storage systems
  • Restricted access to personal data within our business
  • Regular security reviews and updates

6. Accessing, Updating, and Correcting Your Personal Information

You have the right to request access to or correction of your personal information. To do so, please contact us at contact@bellaandblissdeisng.com. We will process your request promptly and may require verification of your identity.

7. How to Make a Privacy Complaint

If you believe we have breached your privacy rights under the Privacy Act 1988, you can:

  • Contact us at contact@bellaandblissdeisng.com, and we will investigate and respond within a reasonable timeframe.
  • If you are unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

8. Data Retention & Deletion

We retain personal data for as long as necessary to fulfil the purposes outlined in this policy. After this period, we securely delete or anonymise the data unless legally required to retain it.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. If significant changes occur, we will notify you via email, SMS, or through a notice on our website.

Last reviewed and updated: 16th March 2025