Returns Policy

 

This Returns Policy applies to all purchases from Bella and Bliss Design, unless stated otherwise.

1. Customer Satisfaction is Our Priority

At Bella and Bliss Design, customer satisfaction is our priority. Our return and refund policy follows Australian Consumer Law, ensuring your rights are protected. Please read this policy carefully to understand what to expect if you are not happy with your purchase.

2. Australian Consumer Law

Under Australian Consumer Law, our products come with guarantees that cannot be excluded. If a major fault occurs, you are entitled to a refund or replacement. The Australian Consumer Law provides a set of Consumer Guarantees that protect consumers when buying products and services.

3. Change of Mind

As all our items are handmade, slight variations in shape, pattern, and colour are natural and part of their uniqueness. These variations are not considered faults, so refunds or exchanges will not be provided based on these characteristics. Additionally, we do not offer refunds if you change your mind or find a similar product cheaper elsewhere.

4. Oversell of Items

In rare cases where an item is oversold due to simultaneous purchases, we will notify you via email and issue a full refund for the unavailable item.

5. Products Damaged During Delivery

While we are not liable for damages caused during transit, we assess these cases individually and will assist where possible. If your item is damaged during delivery:

  • Contact us within 48 hours of delivery (based on tracking information)
  • Provide clear photos of the damaged product and packaging

We will take care of any eligible returns but are not responsible for transit damage.

6. Shipping Costs for Returns

  • If the product fails to meet Consumer Guarantees under Australian Consumer Law, Bella and Bliss Design will bear the return shipping costs.
  • Customers are responsible for returning the product via post. Bella and Bliss Design will provide a printable return shipping label via email upon approval of the return request.

7. Response Time

We process return and refund requests within 14 business days of receiving your returned item.

8. How to Return Products

  • Contact us first to discuss your return using the details at the end of this policy.
  • If items are returned without prior contact, no refund or replacement will be provided.
  • Refunds will be issued to the original payment method unless an alternative is agreed upon.
  • Items purchased more than 90 days ago are not eligible for refunds or replacements.
  • You must provide proof of purchase to be eligible for a refund or replacement.

9. Contact Us

For any refund or replacement inquiries, please reach out to us via the Contact Us page on our website.

Key Notes:

  • Please read the policy carefully before purchasing to ensure you're fully informed.
  • Our customer service team is available for any clarification on returns or exchanges.